Shipping Policy

At Peachora, we are dedicated to delivering luxury faux floral arrangements and handcrafted rattan storage products safely and efficiently to your home. Each item is carefully inspected, packaged, and shipped to ensure it arrives in perfect condition. Our Shipping Policy provides detailed information on processing, delivery, tracking, and international shipments.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Custom, handcrafted, or specially arranged items may require up to 5 business days for processing due to their artisanal nature.

  • During high-demand periods or seasonal promotions, processing may take slightly longer, but customers will always receive timely notifications.

  • Once your order is processed, you will receive a shipping confirmation email containing tracking information and estimated delivery dates.

2. Shipping Methods & Delivery Times

Peachora offers multiple shipping options to meet your needs:

Domestic Shipping (United States):

Shipping Method Estimated Delivery Notes
Standard Shipping 5–10 business days Free on orders over $120
Express Shipping 2–5 business days Additional fee applies

International Shipping:

Region Standard Shipping Express Shipping Notes
North America (outside US) 7–15 business days 5–10 business days Duties and taxes may apply
Europe 10–20 business days 7–12 business days Customs fees may apply
Asia & Oceania 12–25 business days 7–15 business days Additional handling fees may apply
Other regions Varies by country Varies by courier Check local regulations

Notes:

  • Delivery times are estimates and may vary due to customs, weather, holidays, or carrier delays.

  • Tracking numbers are provided for all shipped orders.

3. Shipping Costs

  • Shipping fees are calculated based on destination, weight, size, and shipping method.

  • Standard shipping is free for US orders over $120.

  • Express or expedited shipping will incur additional charges.

  • International customers are responsible for customs duties, import taxes, and fees imposed by their country.

4. Packaging & Handling

  • Each item is individually inspected and packaged with care to prevent damage.

  • Faux floral arrangements are secured with protective padding and sturdy boxes to maintain the shape and condition of delicate petals, stems, and embellishments.

  • Rattan storage baskets are wrapped to avoid scratches or deformation.

  • We ensure that even fragile or large arrangements are double-boxed if necessary for safe transport.

5. Order Tracking

  • Upon shipment, you will receive a tracking number via email.

  • You can track your order directly with the carrier or via our website.

  • Please allow 24–48 hours for tracking information to update after shipment.

6. Lost or Damaged Shipments

  • If your order is lost, delayed, or damaged, contact us immediately at service@peachora.store or +774 220 5595.

  • Provide your order number, photos of the damage (if applicable), and tracking details.

  • For damaged shipments, Peachora may:

    • Send a replacement item at no extra cost, or

    • Issue a full refund, including shipping fees.

  • For lost shipments, we will investigate with the carrier and provide a replacement or refund where appropriate.

7. International Shipping & Customs

  • International orders may be subject to customs duties, import taxes, or other fees upon arrival in your country.

  • These charges are the responsibility of the recipient and are not included in Peachora shipping costs.

  • Delivery may be delayed if customs processing takes longer than expected.

  • We recommend reviewing your country’s import regulations to ensure smooth delivery.

8. Shipping Restrictions

  • Peachora currently ships to most countries worldwide; however, some regions may have restricted shipping options due to local laws or courier limitations.

  • Certain items (fragile arrangements or oversized baskets) may require additional handling fees for remote locations.

  • Orders to restricted regions may be canceled and refunded if shipping is not possible.

9. Order Modifications

  • Requests to change shipping addresses or modify orders must be submitted before your order is processed and shipped.

  • Once an order is in transit, we cannot guarantee changes.

10. Customer Service

Our team is committed to providing exceptional customer support:

  • Email: service@peachora.store

  • Phone: +774 220 5595

  • Address: WILD ORCHID GARDEN 5158 HOLLYWOOD BLVD LOS ANGELES, CA 90027, US

We are happy to assist with tracking, delivery inquiries, or international shipping questions.

This Shipping Policy ensures that your Peachora purchase is delivered safely, on time, and with complete transparency regarding costs, handling, and international regulations.